How Does a Consumer Opt-in for Messaging?

For retailers using our Conversations app, use verbal opt-in to confirm they want to receive text messages.

• When creating a customer for an in-store sale or service collect the consumer information, including their mobile phone number.  
• Let the consumer know that information regarding their purchase or service, such as when their bike will be available for pickup, can be sent to them via text message if they choose.
• If the customer would like to receive SMS messaging, please confirm their cell phone number is in the customer record.
• If the customer would prefer we do not send text messages, make a comment on the service notes for the customer, and consider removing the phone number so text messages are not sent.