How Does a Consumer Verbally Opt in or out for Messaging?

For retailers using our Conversations app, use Verbal opt-in to confirm whether they want to receive text messages.

• When creating a customer for an in-store sale or service collect the consumer information, including their mobile phone number, if they would like to provide it.  
• Let the consumer know that information regarding their purchase or service, such as when their bike will be available for pickup, can be sent to them via text message if they choose.
  • Example: "As part of our service we can send you messages via SMS (text) to your cell phone with updates on your work order. Would you like to participate? You can reply STOP to opt-out of messaging at any time. If you'd like to read our Privacy Policy you can find it linked from the bottom of every page on our website"
    • Consumer responds "Yes"
      • If the customer would like to receive SMS messaging, please confirm their cell phone number is in the customer record and add a comment on the work order, sale or customer record.
    • Consumer Responds "No"
      • If the customer would prefer we do not send text messages, add a comment on the work order, sale, or customer record that the customer has opted out of text messaging.