Learn About Our Expertise Badges

Your Client Success team is tested to see what their areas of expertise are.

Ever wonder what those icons in your Client Success representative's email signature mean? As of April 2023, Client Success team members can earn badges that certify their expertise in key areas for supporting retailers. To earn a badge, team members take a test to confirm their knowledge. The badge is added as an icon to their email signature once they pass the test. See the description below to learn what each icon represents.

Ecommerce	Understands all aspects of our software that relate to ecommerce, including: Point of sale sync Pricing, including sale pricing Shipping Discounts Supplier Sync Supplier Fulfillment
Content	Understands all aspects of our software affecting page content, including: Responsive Pages Forms, Calendar and Image Pages Navigator Builder
Customer Service	Demonstrates an understanding of the people side of an issue and can thoughtfully work through any concern or issue. Communication Empathy Listening Patience Problem-solving
Hosted Onboarding	A proven ability to assist retailers who are new to our platform with all the steps to get their website looking good and live to the world. Content Setup Look and Feel Supplier Integrations Ecommerce
Look and Feel	Able to navigate how to make a site look good using our standard tools Theme Editor Banner and Footer Editor Page Settings Basic CSS
DNS	Can work with retailers on any domain name related issues and guides others in the process. Takes new sites live Troubleshoots all domain related issues Understands SPF and TXT records
Loyalty	Understands the setup for Loyalty email campaigns and reports Parameters for emails within a campaign Types of email Customer lookup Point of Sale data and connections
Performance	Proven knowledge of store operations and inventory management Inventory open to buy reports Inventory balancing and turns Scheduling and Payroll Sales Reporting and Sales Goals Store Traffic Counters
Google Analytics	Has taken the Google Analytics online course and passed the associated tests at Google.