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      Mapping Search

      Utilize Mapping Search to troubleshoot product display issues.

      To perform a Mapping Search, log into Admin and navigate to Settings > POS Sync > Mapping Search.

      • When performing a Mapping Search, you can search by:
        • SKU (Stock-Keeping Unit) - A unique (to your POS) code, using letters and/or numbers, generated by your point-of-sale (POS) system.
        • MPN (Manufacturers Part Number) - A unique (to that manufacturer) number issued by a manufacturer to identify individual products.

      Multiple products from different brands can share the same MPN.

        • GTIN (Global Trade Identification Number) - Often referred to as UPC (Universal Product Code) is a globally unique and internationally-recognized identifier for a product.
        • Description - An explanation of what a product is and some of its characteristics.
        • Brand - A class of goods identified by the name of a manufacturer.
        • Keyword - A word of great significance to a product, such as the model name.
        • Mapped - You can choose whether or not to display mapped items.

      This feature is important because it allows you to identify items potentially excluded from mapping while processing pending mapping. 

        • Missing SKUs - This option displays previously mapped or unmapped SKUs missing from the POS file.

      Commonly performed tasks

      • Delete missing SKUs for previously mapped products that are no longer in stock in the POS file.

        • If there are several pending mappings awaiting processing, you can search for Missing SKUs and select "Delete All MPN/GTIN Mismatch / Missing SKU Mappings" to remove them from the POS file and potentially reduce the number of items requiring processing.
      • Verify mapping for an item and confirm it was mapped correctly during pending mapping processing.

      • Identify items that were mapped incorrectly or left unchecked during pending mapping processing.

        • If an item was mapped incorrectly, you can check the box under Check/Uncheck All for the item and click "Delete All Checked Mappings" to break mapping for that item.
        • The item should appear in Pending Mapping following the next POS Sync.
        • This will allow you to map the item in your POS to the correct item in your catalog.

      Related Articles:

      Pending Mapping

      POS Sync