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PayPal Payment Processing

Seamlessly expand your online payment options by connecting your website to the PayPal Commerce Platform.

Set Up

  • Navigate in Admin to Settings > Commerce > Payment Settings.
  • In the PayPal tile, click "Start Connection Process" to begin, and confirm by clicking "Start connection".
  • In the PayPal pop-up window, log in using your PayPal business account.
    • If you don't have a business account, you can convert an existing personal account, or create a new one.
  • Once you've gone through all the steps in the pop-up, the Payment Methods screen will refresh. 
  • Toggle the switch On (next to the PayPal logo) to enable PayPal on your website.
  • Check the "Promote PayPal credit" box to  activate the option to display the PayPal Credit option on product detail pages. Learn more here
  • We recommend enabling the optional manual payment capture setting.  Manual payment capture video

The manual payment capture authorization expires after 28 days, so be sure to capture the payment before then.

Security Features

  • To increase security on your site, you have the option to require a verified address.
  • By default, a customer's phone number will not appear in the order details of an order paid using PayPal.
    • If you'd like it to appear, you'll need to require the phone number be entered during checkout, within your PayPal account. 
    • Click here for instructions on how to make that change. 
  • It is worth noting that In-Store Pickup vs. shipped transactions offer different levels of protection for you as a seller.
  • Read more about Limiting Fraud for Online Sales.

Troubleshooting

If you are having issues with PayPal at checkout on your website:

  • Confirm that you have PayPal toggled on as a Payment Method.
  • Login to your connected PayPal account to confirm there are no account issues that need to be addressed.

FAQs

How do I get paid out for sales?
  • The money is available nearly instantly in your PayPal Business account.
  • You will need to transfer that money to your regular bank account. This can be done as frequently as you'd like.
What are the fees?
  • Please refer to PayPal for the current rate.
  • The total fee through your site will include a .5% fee to us.
What cards does PayPal accept?
  • All major credit cards, including Visa, Mastercard, American Express, and Discover.
Can I refund a PayPal payment?
  • Yes, but only once. If you do a partial refund, PayPal doesn't allow a second refund unless you have the setting to Allow Duplicate Refunds set in your PayPal account (not recommended!)