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Star TSP100III Receipt Printer Set up

Set up your Star TSP100III or TSP143 Receipt Printer for use with Workstand POS.

Power & Data Connection

  • Connect the power adapter to the printer and plug it into a power outlet.
  • Connect the USB cable from the printer to an available USB port on your computer or POS system.
  • Turn the printer on using the power switch on the side.

Paper Roll Install

  • Open the paper cover of the printer.
  • Insert the thermal paper roll, ensuring the paper feeds from the bottom of the roll and the leading edge is straight.
  • Close the paper cover, leaving a small amount of paper extended from the slot.

Driver Install

MAC

  • Find the Star_CUPS_Driver-4.13.0_mac.zip file in your Downloads folder and double click on it.
  • Double click the unzipped Star_CUPS_Driver-4.13.0_mac folder to open it.
  • Double click on the Driver folder, then double click on Star_CUPS_Driver-4.13.0.pkg

  • Follow the installer prompts.
    • Once complete a success message displays

Add Printer

  • Open System Settings > Printers & Scanners on your computer.
  • Your printer, if powered on, may appear automatically but if it does not, click the Add Printer, Scanner, or Fax… button.
  • Your printer should appear in the list.
  • Select the printer
  • Under Use, select Star TSP100 Cutter, then click Add.

  • Note that your printer now appears in the list.

Print Test Receipt

  • Navigate to Settings > Hardware in Workstand Admin and confirm that you have a register with Printer type set to Thermal printer.
  • Navigate to Sales > In-store sales and select a sale.
  • Make sure that the correct register is selected.

  • Click More actions, then Print receipt.
  • Under Destination, make sure the newly-installed thermal receipt printer is selected.

  • Make sure Layout is set to Portrait.
  • Click More settings.
    • Set Paper size to 72 x 2,000 mm.
    • Under Options, make sure Headers and footers is deselected.

  • Click Print.

Troubleshooting

Print preview formatted incorrectly or blank?
  • Make sure a register with Printer type set to Thermal printer is selected.
Text cut off?
  • Make sure that Scale is set to Default or 100.
  • Check that Margins are set to Default.
    • Note that adjusting your margins and scale allows you to adjust how the receipt prints.
Store information incorrect?
  • Navigate to Settings > Website > Store information.
    • Adjust Store Name to change the name that displays at the top of the receipt.
    • To adjust address, scroll down to Store Location(s) and use the green pencil icon to edit the address for the desired location.