Star TSP100III Receipt Printer Set up (PC)

Power & Data Connection

• Connect the power adapter to the printer and plug it into a power outlet.
• Connect the USB cable from the printer to an available USB port on your computer or POS system.
• Turn the printer on using the power switch on the side.

Paper Roll Install

• Open the paper cover of the printer.
• Insert the thermal paper roll, ensuring the paper feeds from the bottom of the roll and the leading edge is straight.
• Close the paper cover, leaving a small amount of paper extended from the slot.

Driver Install

• Navigate to https://starmicronics.com/support/receipt-printers/.
• Search for the model TSP100III.
  • Download the TSP100 futurePRNT Software Setup EXE File to install only the program.
  • Do not choose the Full option

• Find the tsp100_v770_setup.EXE file in your Downloads folder/history and double click on it.

• Follow the installer prompts. Once complete a success message displays

Add Printer

• Plug the USB into your computer, connect the power supply, and turn on the printer. Your computer should detect a new hardware product and automatically install the printer driver.
• You should see a message in the lower right corner of the Windows screen, "Your device is ready to use".
  
• In Control Panel, select Printers & Scanners. If "Star TSP100" appears, installation is complete.
  

Print Test Receipt

• In Workstand Admin, navigate to Settings > Hardware and confirm that you have a register with Printer type set to Thermal printer.
• Navigate to Sales > In-store sales and select a sale.
• Make sure that the correct register is selected.

• Click More actions, then Print receipt.
• Under Destination, make sure the newly-installed thermal receipt printer is selected.

• Confirm Layout is set to Portrait.
• Select More settings.
  • Set Paper size to 72 x Receipt.
  • Under Options, make sure Headers and footers, Background graphics are deselected.

• Click Print.

Troubleshooting

Print preview formatted incorrectly or blank?

• Make sure a register with Printer type set to Thermal printer is selected.

Text cut off?

• Make sure that Scale is set to Default or 100.
• Check that Margins are set to Default.
  • Note that adjusting your margins and scale allows you to adjust how the receipt prints.

Store information incorrect?

• Navigate to Settings > Website > Store information.
  • Adjust Store Name to change the name that displays at the top of the receipt.
  • To adjust address, scroll down to Store Location(s) and use the green pencil icon to edit the address for the desired location.