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  3. Point Of Sale Integration

POS Sync

Get your point of sale system to send your up-to-date inventory every night, and control what items appear on your site from that inventory.

Set Up

Weekly Maintenance


Lightspeed Users Instructions Here

Set Up

  • Settings > POS Sync > POS Sync Settings (for non-Lightspeed users)
  • Check the box at the top of the screen to Enable POS Sync.
  • Select your POS system from the dropdown and Save Changes at the bottom of the page.

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  • Click Generate a New FTP Password.

  • Take the login information you will receive in the POS FTP email and enter it into the Inventory Upload/Export area in your POS.
  • For further instructions on how to properly set up your POS system, look here.

Other Settings

  • Import & Display best practices are shown below. If your site is brand new, these are your standard settings. We recommend making your settings match these if they do not already.

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  • Regular/Sale Pricing checkboxes ensure the product on your website matches the pricing in your POS system. Best practices are shown below.
  • Notifications will email you when there are items trying to map to your site, or if a file hasn't been uploaded or processed for your site in a number of days.
  • POS Flags are for users of Microsoft RMS point of sale. Other point-of-sale systems may also be affected if you select these flags. 

Multiple Store Locations

If you have multiple locations, a different part of this page will appear.

  • Locations you make in Store Information will appear on the left.
  • The dropdown menus on the right will have locations as named in your POS.
    • Select the location name that matches and save changes at the bottom of the page.

Weekly Maintenance

  • Settings > POS Sync > Process Items: Review pending Mapping and map items. This could be as frequent as daily, depending on how often shipments arrive that may contain new products.

  • Settings > POS Sync > Mapping Search: Select ‘Missing SKUs' then select Delete all MPN/GTIN Mismatch / Missing SKU Mappings. These are items that used to be in stock but are no longer included in your file.

  • Inventory > Products > Mapped = No: Select the Delete Display and review items in your catalog that are not mapped to confirm whether they should remain on your site. 

    • Check the Delete checkbox to remove items no longer needed. Save changes.

    • Any Library item deleted reverts to the Library and can be imported again.

    • Products you created that are deleted cannot be recovered.

  • Inventory > Products > Display In Catalog = No and Only Items We Added = Yes
    • Products you created that are no longer in stock become inactive.
    • If you will get more of these items back in stock, leave the item so it can re-activate when POS Sync shares positive balance on hand info.
    • Delete any items that you will no longer stock.


  • If you get a notice that your point of sale has not sent a file, check with your point of sale provider to determine next steps.
  • Check our guides for Troubleshooting Pricing and Troubleshooting Products to learn more about getting products to appear, incorrect prices, and more.