| Refunds | Exchanges |
Overview
- Refunds and exchanges must be issued and completed from within the Sale Details.
- To begin an exchange or refund, navigate to the In-Store Sales List in Admin (Sales > In-Store Sales).
Returning or exchanging products on a sale does not adjust your inventory level. Inventory will need to be manually adjusted if you elect to put returned or exchanged products back into stock.
Refunds
Full Refund
- Search for the sale you'd like to refund and click on it.
- In the product tile, click the trash can icon next to the item that is being returned.
- Click the red "Refund $XX.XX" button in the payment summary tile.
- Click "Max" to autopopulate the amount to be refunded and click the "Refund $XX.XX" button.
- The sale status may briefly state pending refund as the system processes the refund.
Partial Refund
- Search for the sale you'd like to refund and click on it.
- In the product tile, click the trash can icon next to the item that is being returned.
The payment summary tile will update to display the amount of the product removed and the amount to be refunded.
- Click the red "Refund $XX.XX" button.
- Click "Max" to autopopulate the amount to be refunded, and click the red "Refund $XX.XX" button.
Exchanges
- Search for the sale you'd like to exchange and click on it.
- Use the search bar in the "Add product" tile to search for and add the new product.
- Click the trash can icon next to the product that is being returned.
- The payment summary tile will update to show product addition, product removal, and (if applicable) the amount to be refunded.
- Click the red "Refund $XX.XX" button.
- In the slide-out drawer, click "Max" to autopopulate the amount to be refunded and click the red "Refund $XX.XX button.
