Stripe Payment Processing

Connect Admin to your Stripe account to accept credit cards online and in-store via a card reader.

Connect Your Stripe Account

• In Admin, navigate to Settings > Commerce > Payment settings. 
• In the Stripe box, click "Start connection process".

• • This will take you to a separate screen where you must log into your Stripe account.

• • If you haven't started setting up a Stripe account you can do this at this point, or finish the setup and verification if you're partway complete.
  • Once logged in, select the Stripe account you'd like to connect to and click "Connect".
  • You will then be directed back to the Payment settings screen, with Stripe connected. 
• The final connection step is to toggle on Stripe in payment settings:

Add Your Location

• This is only necessary if you are using Stripe for in-store transactions.

• Navigate to your Stripe dashboard by clicking "Account dashboard" under Stripe in payment settings, or by logging in at https://dashboard.stripe.com/login.
• At the top of the page Click "More", then click "Terminal".
  
  

• In the pop-up window, click "Get started".
  
  

• This will enable Readers in the Payments view.
• Scroll down to the Locations box and click "+ New" to add your location.
• Enter your location name and store address in the Create Location modal and click "Save".

Add Your Card Reader

• Remove your card reader from the box and insert the battery.
• Select your language and Country.
• Connect to your Wi-Fi network.
• Wait for any updates to process.
• The screen will show three random words when completed, take note of those words.
• The reader uses the cord to charge it and does not need to be plugged in except for charging.
• Click on the location that you have just created and this will open the location details page.
• In the Readers section, click "+ Register reader".

• Enter the three-word code displayed on your reader into the Registration code field.

• • If there is no code on your reader's screen then you can generate one by going to Settings on the reader and clicking "Generate pairing Code."

• If desired enter a Reader label (Ex: Front Desk, Service, etc.).
• Once the registration code and reader label have been entered click "Save".

Payment Capture Options

Automatic Payment Capture

• If you select automatic payment capture, Stripe will automatically process payment for sales as soon as the order is placed.
• With automatic payment capture selected no additional steps are needed to capture funds.

Manual Payment Capture

• With manual capture mode enabled, you must take action on a payment authorization within 7 days to receive funds for the sale.
  • It's recommended to capture payment before fulfilling products.

• When you are using manual capture and have pending authorizations, you will be alerted on login that you have pending authorizations.
  • You can also find a report of pending authorizations in the notification bell.

• With manual capture mode enabled, you’ll have two choices on the Sale Details view: Capture Online Payment and Void Authorization.

• Clicking "Capture Online Payment" means either the entire sale amount or an amount less than the sale total will be captured.
  • Once clicked, a dialogue box will open where you can choose to capture the full amount or less than the full amount. 
  • You will be charged fees on the captured amount.
  • You can only capture once.
  • If you choose to capture less than the total, there is no way for you to come back later and capture the rest.
  • You will not be able to capture more than the sale total.
• Clicking "Void Authorization" means the authorization will be voided and no funds will be captured.
  • This process is irreversible.
  • You will not be charged fees on voided authorizations.
  • To void an authorization, press the Void button and confirm your choice. (Your customer will receive email notification of the voided transaction).

Disputes/Chargebacks

• A dispute (also known as a chargeback) occurs when a cardholder questions your payment with their card issuer.
• If a customer files a dispute against a payment made to you, Stripe will alert you via email notification and also in your Stripe Dashboard. 
• Everything surrounding the dispute will be handled in your Stripe Dashboard, not in Workstand Admin. 
• Below are some Stripe links regarding disputes/chargebacks that may be helpful.
  • How Disputes Work
  • Responding to Disputes
  • Dispute Response Best Practices
  • Dispute Categories

Fraud Prevention

• Fraud cannot be prevented entirely, but there are steps you can take as a retailer to reduce instances of fraud on your website. 
• Read our help center article about Limiting Fraud for more information.
• Stripe offers suggestions on their Preventing Disputes and Fraud page.

Radar

• For advanced users, Stripe offers additional fraud protection through Radar.
  • Radar is not included with your Stripe account, but can be added for a fee.
    • Please contact Stripe for more information. 
  • Because it is possible to create rules in Radar that can cause all legitimate payments to be declined, we recommend exercising extreme caution when configuring Radar.

FAQs

• How do I contact Stripe?
  • Stripe support can be accessed by clicking "Help" in the top right menu of your Stripe dashboard. You can also chat, have Stripe call you, or email them.
• Can I use an existing Stripe account?
  • Yes, you can log in to your existing account in Workstand Admin, as long as the account is not a Stripe Express account.
    • A Stripe Express account will not connect. If you have an existing Express account you will need to create a new account using a different email address before you can connect to Workstand.
• When will I receive payouts?
  • Typically, when you start processing live payments, Stripe schedules your initial payout for 7–14 days after you successfully receive your first payment. In some cases, the first payout might take longer depending on the country of operation or industry risk level. Subsequent payouts follow the schedule that you define in your account’s payout schedule.
• Is there a different rate on card-present (POS) vs. card-not-present (website) transactions?
  • Yes, Stripe’s base rates are 2.7% + $0.05 per transaction in-store and 2.9% + $0.30 per transaction online. 
  • Our platform fees are flat and tied to your Workstand package level. See platform fees here.
  • You may be able to negotiate with Stripe for a lower base rate.
• Can I refund a credit card payment from Sale Details?
  • Not yet for in-store sales. The refund function on the "Refunds and exchanges" page is not yet connected to Stripe and cannot yet be used to refund an in-store sale.
    • Refunds will need to be initiated and managed from your Stripe dashboard until this functionality is added.
  • Yes for online orders. Click here for more information for Refunding a Website Order.

• If I need to do a refund for an in-store transaction does the consumer need to have their credit card present?
  

  • No, the Stripe terminal is not used during a refund.

  • The original transaction is securely linked to the original card and a refund will be applied automatically. 

• Will debit cards be treated differently than credit cards?
  • No, all transactions will have the same rate and fees.

• Will Stripe allow test transactions, or for the owner/account holder to make transactions with a credit card to their own account?

  • No, the Stripe Services Agreement prohibits testing in live mode using real payment method details.

• Does Stripe onboarding allow us to set the Statement Descriptor that appears on a consumer's credit card statement?

  • Yes, set and update your statement descriptor in your Stripe dashboard: https://dashboard.stripe.com/settings/public

• Does Stripe offer manual and automatic capture? What will the default be?

  • Yes, manual capture is off by default but may be enabled by checking the manual payment capture box in the Stripe payment method section in Admin > Settings > Payment Methods. Manual payment capture must be completed within 7 days.

• Does Stripe Online accept Apple Pay and Google Pay? 

  • Not yet, but our development team is working on this integration update.

Troubleshooting

• If you are unable to connect your Stripe card reader in-store please contact Workstand support for assistance. 
  • For suspected firewall card reader connection issues please read this Stripe article.