Supplier Fulfillment

About Supplier Fulfillment

• Supplier Fulfillment allows you to have QBP, Specialized, HLC, J&B, and Trek (U.S. only), or LTP Sports (Canada only) fulfill sales directly to your online customers.
• Enabling this feature removes you as an intermediary for some online sales, saving you time.

Supplier Fulfillment Requirements

• A professional website is required to utilize supplier fulfillment.
  • Click here for more info on our website packages and pricing.
• Your shopping cart must be on to use supplier fulfillment.
• Ground shipping must be an active shipping option.
• Supplier Sync for the desired supplier must be enabled in supplier sync settings in Admin.
• You will need a valid Dealer/Location ID for each supplier you intend to partner with for fulfillment, whether it's Specialized, QBP, HLC, J&B, Trek, or LTP Sports.

Request Supplier Fulfillment

• Once you are ready to request supplier fulfillment services be added to your website, click on the links below for supplier-specific instructions:
  • Supplier Fulfillment: Specialized 
  • Supplier Fulfillment: QBP
  • Supplier Fulfillment: HLC
  • Supplier Fulfillment: J&B
  • Supplier Fulfillment: Trek
  • Supplier Fulfillment: LTP Sports (Canada only)

Additional Info

• Supplier Fulfillment cannot be applied retroactively to orders placed before supplier fulfillment was activated by our Client Success team.
• Currently, none of the suppliers allow shipping to P.O. Boxes. Fulfillment requests for orders shipped to PO Boxes will be canceled by the supplier.
• After Supplier fulfillment is active you will be able to request supplier fulfillment in the order details. Click here for more information on Fulfilling Orders.

Troubleshooting

Canceled Orders

• All orders that contain restricted brands will be canceled by the supplier. If your order has been canceled, use the links below to check the order for restricted brands.
  • Specialized Brand Exclusions & Restrictions
  • QBP Brand Exclusions & Restrictions
  • HLC Brand Exclusions & Restrictions
  • J&B Brand Exclusions & Restrictions
  • Trek Brand Exclusions & Restrictions
  • LTP Sports Brand Exclusions & Restrictions
• If you experience issues while requesting supplier fulfillment within the order, please contact our Client Success team for assistance. 
• If supplier fulfillment has been requested and is being fulfilled by the supplier and you encounter an issue, please contact that supplier for assistance with the order.